Draft: not yet in force. This document is being reviewed and may change before it applies to anyone.

Terms of Service

Version 1.0 · [date]

These terms are between [Klubzo Ltd, company number …, registered office …] ("Klubzo", "we") and the club, league, county board or other organisation that signs up ("you"). The person who signs up confirms they are authorised to accept them for the organisation.

1. The service

1.1 Klubzo is online software for running sports clubs and organisations, including memberships, payments, teams and fixtures, communications, safeguarding records, websites and related features ("the Service").

1.2 Features depend on the package you choose. We may improve and change the Service; we will not remove a core feature of your package during a paid period without telling you at least 30 days in advance.

1.3 Some features use artificial intelligence (for example drafting, summaries and help). AI output can be wrong; you are responsible for checking it before you rely on it. Klubzo does not give legal, financial, tax, medical or safeguarding advice.

2. Your account

2.1 You are responsible for who you give access to, for their actions, and for keeping sign-in details secure.

2.2 You must not misuse the Service: no unlawful content, harassment, spam, attempts to break security, or use that harms other clubs or Klubzo.

3. Fees and payment

3.1 Fees are as shown on our pricing page when you subscribe, plus VAT. Usage charges (members above the package allowance, text messages and the fee on member payments) are charged monthly in arrears.

3.2 Subscriptions renew automatically, monthly or yearly, until cancelled. You can cancel at any time in Klubzo; cancellation takes effect at the end of the current period. Yearly fees are not refundable except where these terms say so.

3.3 Founding offers and referral credits apply as described when you received them.

3.4 We may change prices on at least 30 days' notice; changes apply from your next renewal.

3.5 Member payments you take through Klubzo are processed by Stripe under Stripe's own terms. You are responsible for your relationship with your members, including refunds.

4. Your data

4.1 Your club's data belongs to you. Our Data Processing Agreement (which forms part of these terms) explains how we process it on your behalf.

4.2 You grant us the rights we need to host and process your data to provide the Service, and to create anonymised, aggregated statistics as set out in clause 8 of the Data Processing Agreement.

4.3 You can export your data at any time while your account is open, and for 30 days after it ends.

5. Websites

5.1 If your package includes a club website, you are responsible for its content. We host it while your subscription is active. If you use your own domain, you remain its owner.

6. Our intellectual property

Klubzo, its software, design and content (other than your data) belong to us. You may use them only as part of the Service.

7. Availability and support

We aim to keep the Service available at all times but do not guarantee it will be uninterrupted. We will try to schedule maintenance outside busy times and give notice of planned downtime where we can. Support is by email and in the app during UK working hours.

8. Liability

8.1 Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law.

8.2 We are not liable for loss of profits, revenue, goodwill or indirect or consequential loss.

8.3 Our total liability in any 12 months is limited to the greater of the fees you paid us in those 12 months and £[1,000]. For breaches of the Data Processing Agreement the limit is the greater of three times those fees and £[5,000].

9. Ending the agreement

9.1 You can end these terms by cancelling your subscription.

9.2 We can suspend or end your account if you seriously or repeatedly break these terms, or do not pay within 30 days of a reminder. We will give notice and a chance to put things right except where there is a risk of harm or a legal reason not to.

9.3 After the agreement ends, clause 10 of the Data Processing Agreement applies to your data.

10. Organisations

If you are a county board, league or governing body, the organisation features are provided on the pricing agreed with you (free unless agreed otherwise), and the data-sharing agreement clubs accept when they link to you applies in addition to these terms.

11. General

11.1 We may update these terms. We will give at least 30 days' notice of changes that reduce your rights; continuing to use the Service after that means you accept them.

11.2 These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

11.3 Contact: hello@klubzo.co.uk.